diff --git a/backend/Tnsu.ApprovalRoute.Application/TemplateRoutes/TemplateRouteService.cs b/backend/Tnsu.ApprovalRoute.Application/TemplateRoutes/TemplateRouteService.cs
index aae5af9..e1122c3 100644
--- a/backend/Tnsu.ApprovalRoute.Application/TemplateRoutes/TemplateRouteService.cs
+++ b/backend/Tnsu.ApprovalRoute.Application/TemplateRoutes/TemplateRouteService.cs
@@ -261,9 +261,12 @@ public sealed class TemplateRouteService(
         }
         else if (!string.IsNullOrWhiteSpace(step.Position))
         {
-            resolvedEmail = await portalClient.GetEmployeeByPositionAsync(step.Position, initiatorCompany, cancellationToken);
-            if (string.IsNullOrWhiteSpace(resolvedEmail))
+            var employeeByPosition = await portalClient.GetEmployeeByPositionAsync(step.Position, initiatorCompany, cancellationToken);
+            resolvedEmail = employeeByPosition.Email;
+            if (!employeeByPosition.Found)
                 warning = $"Не найден сотрудник на должности «{step.Position}» в компании «{initiatorCompany}».";
+            else if (string.IsNullOrWhiteSpace(resolvedEmail))
+                warning = $"Сотрудник {employeeByPosition.Fio} на должности «{step.Position}» найден, но email не указан в системе портала.";
         }
         else if (step.ProjectRole is not (null or ProjectRole.None))
         {
diff --git a/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/CachingTnsuPortalClient.cs b/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/CachingTnsuPortalClient.cs
index 6ddab54..785e246 100644
--- a/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/CachingTnsuPortalClient.cs
+++ b/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/CachingTnsuPortalClient.cs
@@ -22,7 +22,7 @@ public sealed class CachingTnsuPortalClient(HttpTnsuPortalClient inner, IMemoryC
             $"emp:email:{email.ToLowerInvariant()}",
             () => inner.GetEmployeeByEmailAsync(email, cancellationToken));
 
-    public Task<string?> GetEmployeeByPositionAsync(string position, string company, CancellationToken cancellationToken) =>
+    public Task<EmployeeLookupResult> GetEmployeeByPositionAsync(string position, string company, CancellationToken cancellationToken) =>
         GetOrAddAsync(
             $"emp:position:{position.ToLowerInvariant()}|{company.ToLowerInvariant()}",
             () => inner.GetEmployeeByPositionAsync(position, company, cancellationToken));
diff --git a/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/HttpTnsuPortalClient.cs b/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/HttpTnsuPortalClient.cs
index 24bd5e7..9c050ac 100644
--- a/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/HttpTnsuPortalClient.cs
+++ b/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/HttpTnsuPortalClient.cs
@@ -25,12 +25,12 @@ public sealed class HttpTnsuPortalClient(
         return new EmployeeDirectoryInfo(employee.CompanyId ?? Guid.Empty, employee.DepartmentId, employee.Company ?? string.Empty, employee.Position);
     }
 
-    public async Task<string?> GetEmployeeByPositionAsync(string position, string company, CancellationToken cancellationToken)
+    public async Task<EmployeeLookupResult> GetEmployeeByPositionAsync(string position, string company, CancellationToken cancellationToken)
     {
         var employee = await GetAsync<EmployeeResponse>(
             $"/Employee/ByPosition?position={Uri.EscapeDataString(position)}&company={Uri.EscapeDataString(company)}", cancellationToken);
 
-        return employee?.Email;
+        return new EmployeeLookupResult(employee is not null, employee?.Email, employee?.Fio);
     }
 
     public async Task<string?> GetManagerAsync(string email, string managerType, CancellationToken cancellationToken)
@@ -107,7 +107,8 @@ public sealed class HttpTnsuPortalClient(
         [property: JsonPropertyName("company")] string? Company,
         [property: JsonPropertyName("companyId")] Guid? CompanyId,
         [property: JsonPropertyName("departmentId")] Guid? DepartmentId,
-        [property: JsonPropertyName("position")] string? Position);
+        [property: JsonPropertyName("position")] string? Position,
+        [property: JsonPropertyName("fio")] string? Fio);
 
     private sealed record ManagerResponse(
         [property: JsonPropertyName("managerEmail")] string? ManagerEmail);
diff --git a/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/ITnsuPortalClient.cs b/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/ITnsuPortalClient.cs
index 502affa..2821d9d 100644
--- a/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/ITnsuPortalClient.cs
+++ b/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/ITnsuPortalClient.cs
@@ -4,7 +4,7 @@ public interface ITnsuPortalClient
 {
     Task<EmployeeDirectoryInfo?> GetEmployeeByEmailAsync(string email, CancellationToken cancellationToken);
 
-    Task<string?> GetEmployeeByPositionAsync(string position, string company, CancellationToken cancellationToken);
+    Task<EmployeeLookupResult> GetEmployeeByPositionAsync(string position, string company, CancellationToken cancellationToken);
 
     Task<string?> GetManagerAsync(string email, string managerType, CancellationToken cancellationToken);
 
diff --git a/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/TnsuPortalDtos.cs b/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/TnsuPortalDtos.cs
index 29fe375..9a0636b 100644
--- a/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/TnsuPortalDtos.cs
+++ b/backend/Tnsu.ApprovalRoute.Infrastructure/TnsuPortal/TnsuPortalDtos.cs
@@ -5,3 +5,6 @@ namespace Tnsu.ApprovalRoute.Infrastructure.TnsuPortal;
 public sealed record EmployeeDirectoryInfo(Guid CompanyId, Guid? DepartmentId, string Company, string? Position);
 
 public sealed record ProjectExecutorInfo(ProjectRole ProjectRole, string Email);
+
+/// <summary>Найден ли сотрудник вообще — отдельно от того, заполнен ли у него email в портале (это разные проблемы).</summary>
+public sealed record EmployeeLookupResult(bool Found, string? Email, string? Fio);
diff --git a/backend/tests/Tnsu.ApprovalRoute.IntegrationTests/ApplicationServices/TemplateRouteServiceTests.cs b/backend/tests/Tnsu.ApprovalRoute.IntegrationTests/ApplicationServices/TemplateRouteServiceTests.cs
index cc77636..ad5e0e7 100644
--- a/backend/tests/Tnsu.ApprovalRoute.IntegrationTests/ApplicationServices/TemplateRouteServiceTests.cs
+++ b/backend/tests/Tnsu.ApprovalRoute.IntegrationTests/ApplicationServices/TemplateRouteServiceTests.cs
@@ -560,7 +560,7 @@ public sealed class TemplateRouteServiceTests : IClassFixture<PostgresDatabaseFi
             .ReturnsAsync(new EmployeeDirectoryInfo(CompanyId, DepartmentId, "ТОО TANSU Construction", "Lead Engineer"));
         portalClient
             .Setup(x => x.GetEmployeeByPositionAsync("Lead", "ТОО TANSU Construction", It.IsAny<CancellationToken>()))
-            .ReturnsAsync("lead@tnsu.kz");
+            .ReturnsAsync(new EmployeeLookupResult(true, "lead@tnsu.kz", "Иванов Иван Иванович"));
 
         var services = TestServiceProviderFactory.Build(_connectionString, portalClient: portalClient.Object);
         var routeService = services.GetRequiredService<TemplateRouteService>();