diff --git a/src/webparts/requestPortal/forms/Ticket1C/Ticket1CForm.tsx b/src/webparts/requestPortal/forms/Ticket1C/Ticket1CForm.tsx
index af6b15f..8476f3f 100644
--- a/src/webparts/requestPortal/forms/Ticket1C/Ticket1CForm.tsx
+++ b/src/webparts/requestPortal/forms/Ticket1C/Ticket1CForm.tsx
@@ -57,6 +57,7 @@ import { RequestSection } from './sections/RequestSection';
 import { ContactSection } from './sections/ContactSection';
 import { useStableCallback } from '../../shared/useStableCallback';
 import { applyManagerOverride, managerEmail } from './managerOverride';
+import { dedupeRouteRows } from './dedupeRoute';
 import { handoffToPlanner } from './plannerHandoff';
 import { submitStatus } from './submitStatus';
 
@@ -190,8 +191,10 @@ const Ticket1CForm: React.FC<IRequestFormProps> = ({
     isOpenedRouteReady(editId, requestStatus, requestTypeId) && (!!editId || (!!data.WorkType && !!requestTypeId));
   const loadMatrix = useCallback(
     () =>
-      loadRoutePhase(approval, editId, requestStatus, 'Approval', () =>
-        getPlannedMatrix(context, requestTypeId as number, userEmail, approval, 'Approval', null, fieldValues)
+      loadRoutePhase(approval, editId, requestStatus, 'Approval', async () =>
+        dedupeRouteRows(
+          await getPlannedMatrix(context, requestTypeId as number, userEmail, approval, 'Approval', null, fieldValues)
+        )
       ),
     [context, userEmail, approval, editId, requestStatus, fieldValues, requestTypeId]
   );
@@ -201,8 +204,10 @@ const Ticket1CForm: React.FC<IRequestFormProps> = ({
   // в карточке Planner, в портале отмечает «Выполнено» (см. plannerHandoff.ts).
   const loadExecutors = useCallback(
     () =>
-      loadRoutePhase(approval, editId, requestStatus, 'Execution', () =>
-        getPlannedMatrix(context, requestTypeId as number, userEmail, approval, 'Execution', null, fieldValues)
+      loadRoutePhase(approval, editId, requestStatus, 'Execution', async () =>
+        dedupeRouteRows(
+          await getPlannedMatrix(context, requestTypeId as number, userEmail, approval, 'Execution', null, fieldValues)
+        )
       ),
     [context, userEmail, approval, editId, requestStatus, fieldValues, requestTypeId]
   );
diff --git a/src/webparts/requestPortal/forms/Ticket1C/dedupeRoute.test.ts b/src/webparts/requestPortal/forms/Ticket1C/dedupeRoute.test.ts
new file mode 100644
index 0000000..6a0eed4
--- /dev/null
+++ b/src/webparts/requestPortal/forms/Ticket1C/dedupeRoute.test.ts
@@ -0,0 +1,28 @@
+import { IMatrixRow } from '../../shared/approval';
+import { dedupeRouteRows } from './dedupeRoute';
+
+function row(order: number, email: string): IMatrixRow {
+  return { order, who: email, email, position: '', status: '—', date: '', comment: '', allowReassign: false };
+}
+
+describe('dedupeRouteRows', () => {
+  it('схлопывает одного человека на одном шаге (ЗУП + АТП от финдепа)', () => {
+    const rows = [row(1, 'boss@tnsu.kz'), row(2, 'gulzhan@tnsu.kz'), row(2, 'Gulzhan@tnsu.kz')];
+    expect(dedupeRouteRows(rows).map((r) => r.email)).toEqual(['boss@tnsu.kz', 'gulzhan@tnsu.kz']);
+  });
+
+  it('оставляет разных людей на одном шаге', () => {
+    const rows = [row(2, 'gulzhan@tnsu.kz'), row(2, 'zhanat@tnsu.kz')];
+    expect(dedupeRouteRows(rows)).toHaveLength(2);
+  });
+
+  it('оставляет одного человека на разных шагах', () => {
+    const rows = [row(1, 'gulzhan@tnsu.kz'), row(2, 'gulzhan@tnsu.kz')];
+    expect(dedupeRouteRows(rows)).toHaveLength(2);
+  });
+
+  it('не трогает неназначенные строки', () => {
+    const rows = [row(2, ''), row(2, '')];
+    expect(dedupeRouteRows(rows)).toHaveLength(2);
+  });
+});
diff --git a/src/webparts/requestPortal/forms/Ticket1C/dedupeRoute.ts b/src/webparts/requestPortal/forms/Ticket1C/dedupeRoute.ts
new file mode 100644
index 0000000..87dadac
--- /dev/null
+++ b/src/webparts/requestPortal/forms/Ticket1C/dedupeRoute.ts
@@ -0,0 +1,23 @@
+import { IMatrixRow } from '../../shared/approval';
+
+/**
+ * Убирает повторы одного и того же человека внутри одного шага маршрута.
+ *
+ * Зачем: «База 1С» — мультивыбор, и при нескольких базах на одном шаге могут
+ * сработать несколько строк матрицы с одним исполнителем (напр. Гульжан и за
+ * ЗУП, и за АТП от финдепа). Без схлопывания он получил бы две строки
+ * параллельного шага — два уведомления и два решения.
+ *
+ * Один человек на РАЗНЫХ шагах не схлопывается — это разные согласования.
+ * Строки без email (неназначенный шаг) не трогаем.
+ */
+export function dedupeRouteRows(rows: IMatrixRow[]): IMatrixRow[] {
+  const seen = new Set<string>();
+  return rows.filter((row) => {
+    if (!row.email) return true;
+    const key = `${row.order}|${row.email.toLowerCase()}`;
+    if (seen.has(key)) return false;
+    seen.add(key);
+    return true;
+  });
+}